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July 19, 2024
Excellent MRH Support
July 19, 2024
Excellent MRH Support
MRH Support was excellent and timely in notification of my Breeders Cup reservation. I was worried about the correct billing address used for it. Now I can book my hotel and car reservations. The flight reservation was already done. Thanks for all. See you there.
July 17, 2024
Excellent service
July 17, 2024
Excellent service
I asked a question. MRH responded promptly.
July 22, 2024
Several horse into this and I am done with myracehorse
July 22, 2024
Several horse into this and I am done with myracehorse
I have had several and still have a few left. It's fun but it's not a good learning tool because the updates are terrible from MRH. The financials are very few and very far inbetween. I don not question their honesty at all, I just want to know more about expenses and income and what all goes into horse racing. This not at all what happens.
July 16, 2024
Sara in customer support
July 16, 2024
Sara in customer support
Sara is great!!! She responded to my emails right away and is very helpful. She is a great person to have in customer support !!!!!
July 13, 2024
Maddie from Customer Service
July 13, 2024
Maddie from Customer Service
Thank you, thank you Maddie for being so kind, patient and sweet to me during our communications about the Caldera visit that I was not able to attend. She tried so hard for me, as one of the owners were gracious enough to let me know they turned in their guest ticket and wanted me to get it. She let me know the process for MRH when this happens, which they go to runner ups. Totally understand that! She was also kind enough to email me the link for the new visit on 7/20 so I didn't miss that opportunity!!!! What a true treasure you have in her!! And Dave Scanlon has been awesome to offer us not only one, but two visits to his farm! I am so grateful to Michael for the hard work he has put in to have this type of opportunity for those who love horses, but could never own one. And then surrounded himself with some AMAZING people! I hope to one day meet some of you all at a race! GO MRH STABLE!!! Thank you, Thank you all! Anna Najam
July 13, 2024
Great group
July 13, 2024
Great group
Love MRH and the opportunities they offer for all who are interested in thoroughbreds and horse racing! Dream come true for many who otherwise could not participate in “The Sport Of Kings”.
July 12, 2024
Awesome customer service
July 12, 2024
Awesome customer service
The quick response and the information I received from a question that I had was greatly appreciated. I’m sure that there are thousands of questions that are answered by MyRacehorse customer service so thanks for the quick response and detailed information
July 11, 2024
Rating of your employee
July 11, 2024
Rating of your employee
I really appreciate your prompt and gracious reply re. The sale of Legitify. I give you a top grade of A plus. My only regret is losing beautiful and sweet Legitify. I love chestnuts!!
July 11, 2024
Thankful
July 11, 2024
Thankful
I am thankful for all you do to make the world a better...happier place to live. Thank you for rapid response to my email re extra event ticket because I don't want it to get wasted. Have a beautiful day dear MRH staffers❣️
July 11, 2024
Maddie - Customer Service
July 11, 2024
Maddie - Customer Service
Wonderful that she reached out to me. And responded quickly as well. 🙂 A very happy owner!! Anna Najam
May 27, 2024
Very disappointed
May 27, 2024
Very disappointed
I was excited to get in on small pieces of great pedigree, like one of rhe last sons and daughters of Malibu Moon, and supposedly the supervision of great trainers like Bill Mott, Chad Brown, Josie Carroll. But what I found was that the horses I invested in were given to trainer assistants, and in one case that trader's assistant was also given the jockey seat. There were just so many missteps and poor decisions, including forcing the progression of an obviously heavy phyiscal to race as a two year old that lead to a catastrophic breakdown and a beautiful colt becoming a gelded lawn ornament. Also, there's not a reasonable return on the limited partnershate. Members are the last to get any monetary value returned. I tried a gamut of horses and found the MyRacehorse experience to be underwhelming and cheap.
July 24, 2024
Deleting a bid
July 24, 2024
Deleting a bid
I bid on something by mistake and contacted MyRacehorse. They replied very quickly and deleted my mistaken bid
July 6, 2024
Anyone can feel like a king!
July 6, 2024
Anyone can feel like a king!
I never thought it was possible to own a racehorse because of the high cost of sales. MRH, makes it possible to own a piece to call your own. That's pretty awesome!
June 5, 2024
Response to 6/4 Event Inquiry
June 5, 2024
Response to 6/4 Event Inquiry
The response was quick and courteous. However, regarding the 6/4 Event, there was no visible evidence of MyRacehorse staff being onsite.
July 10, 2024
Seize The Grey - What a Ride
July 10, 2024
Seize The Grey - What a Ride
I can't thank My Racehorse enough for giving me and my family a thrill of a lifetime. My first purchase (I now have 10 more in the stable) was Seize The Grey as a yearling and I could not imagine such a great story. My Racehorse a so professional in every way. The people are kind and considerate. Fabulous communications. I have always felt that I was a part of the My Racehorse family. Please keep up the great work and again, Thank You!
July 9, 2024
Photographer Information
July 9, 2024
Photographer Information
I reached out to MyRacehorse to find out the name of the photographer who captured the win of Rosie's Alibi, and they provided info!
July 6, 2024
Absolute Clarification
July 6, 2024
Absolute Clarification
Love being part of the Thoroughbred Racing Family again A childhood dream from reading as a young girl thoroughbred history to seeing my First Race “Ruffian Match Race” on TV. at 9 years old… to being a stable hand at Portland Meadows, For the love of the horse most of all MRH makes it possible for everyone to own in the sport of Kings!
July 3, 2024
Jen - Customer Service
July 3, 2024
Jen - Customer Service
Hello, Just a note to let you know that I truly appreciate Jen! She promptly answered my email and let me know the coordinators were overseas for the Royal Ascot that would take care of the request I put in for a visit with Caldera. She forwarded the request to the team for me. 🙂 And today, I see in the updates a lottery to visit him! You guys are so awesome to us owners and it is truly appreciated, beyond what you know. So, a very sincere thank you to Jen for getting this request to the right people, them setting it up and to Dave Scanlon for allowing us owners some time with Caldera while he's here in Ocala, FL!!!!!!!!!!! You guys ROCK! Anna Najam
July 3, 2024
Customer Service Is Top Of The Line
July 3, 2024
Customer Service Is Top Of The Line
First of all, I want to thank MRH for giving me this opportunity to partake in this sport. I am new to this experience and had a question. My e-mail was answered promptly with all the information I needed. I am looking forward to a continuing relationship with MRH and can't wait to watch the horses I have a share in develop and prosper.
June 21, 2024
Payout for horses
June 21, 2024
Payout for horses
This is the second time I asked about paid outs my horses and the second time I got a copy/paste answers. The lack of communication with micro share owners needs to improve. I clearly understand the amount of share holders but then we get a email from you saying we will be closing out this horse or horses there needs to be a time line. This is a business right? Needs to be run like one.
June 12, 2024
Dream come True
June 12, 2024
Dream come True
I grew up with thoroughbred’s, started as a hot walker and worked my way up to hold my trainers license. Unfortunately, I left the industry and have regretted that decision. I have explained to friends that there is nothing like being involved with these athletic and amazing animals as they are approaching the finish line. MRH has given me and anyone that is amazed by these beautiful animals the ability to experience the excitement. There is a reason it called the “Sport of Kings” and MRH has given us the ability to be a king for the day. Looking forward to the ride. Thank you for the opportunity.
June 18, 2024
Customer service
June 18, 2024
Customer service
Your response was quick and I’ll continue to watch for available horses on the west coast!!
June 24, 2024
Survey
June 24, 2024
Survey
Very Professional all the way
June 25, 2024
Owner experiences
June 25, 2024
Owner experiences
I appreciate timely responses to my questions. Thank you
July 1, 2024
Answered what I needed to know.
July 1, 2024
Answered what I needed to know.
I needed information and they got back to me and explained what was happening with a horse I have 3 shares in.
July 2, 2024
Seize the Grey - merchandise
July 2, 2024
Seize the Grey - merchandise
Jen Halliwell was very helpful when I wanted to use money in my wallet to buy STG merchandise. I had an issue trying to get the code to work which Jen fixed so I could buy the shirt(s) I wanted.
July 2, 2024
Credentials
July 2, 2024
Credentials
Always helpful with expeditious responses
June 12, 2024
K
June 12, 2024
K
Great excellent customer service
July 1, 2024
Not enough communication
July 1, 2024
Not enough communication
I am very dissatisfied with the amount of time that goes by in between updates on the horses I am involved with. It should not be too much to ask to have an update every 10 days to two weeks when a horse is at the track. My experience has been that updates are much further apart than that.
June 11, 2024
Great Customer Service
June 11, 2024
Great Customer Service
I appreciate Jen whose has always promptly answered my emails. With the information I ask for.
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